Terms and conditions
TERMS AND CONDITIONS OF THE VKB FSC EUROPE WEBSHOP
These Terms and Conditions of the VKB FSC Europe Webshop contain important information for you as a customer. Please read these terms and conditions carefully. We also recommend that you download these terms on your computer or print them, so that you can access them at a later time if needed.
1.1. Terms: These Terms and Conditions of the VKB FSC Europe Webshop.
1.2. VKB FSC Europe: VKB FSC Europe, a foundation under the laws of the Netherlands, Department of Commercial Affairs, established in Utrecht and registered with the Chamber of Commerce under number 54433088, VAT number NL 235165645B01.
1.3. Webshop: Online store VKB FSC Europe is reachable via url https://flightsimcontrols.com
1.4.Customer: the natural or legal person who enters into an Agreement with the VKB FSC Europe by means of the Webshop. Customer acts either as a private individual, either on behalf of a company or professional entity.
1.5. Agreement: Any understanding or agreement between the VKB FSC Europe and the Customer concluded from a distance. The Terms are an integral part of the Agreement.
2.1. Should you have any questions or comments with regard to the VKB FSC Europe Webshop, please open a ticket via https://vkbfsceurope.freshdesk.com/support/home or send an email to firstname.lastname@example.org .
- Applicability of these Terms
3.1. The Terms apply to all offers, agreements and deliveries by the VKB FSC Europe, unless the parties have expressly agreed otherwise in writing.
3.2. Deviating conditions from the Customer are rejected, unless the VKB FSC Europe expressly accepts such conditions in writing before the order date.
- Prices and Information
4.1. All prices mentioned on the Webshop and other materials derived from the VKB FSC Europe include tax as well as any government levies, unless otherwise stated.
4.2. The actual shipping costs to be paid by the Customer will be displayed in the order process in the shopping basket screen.
4.3. Although the content of the Webshop is selected with due care, VKB FSC Europe cannot guarantee that all information on the webshop is at all times correct and complete. All prices and other information on the Webshop and other materials originating from the VKB FSC Europe are subject to obvious programming errors and typos.
- Conclusion of the Agreement
5.1. The Agreement is concluded at the moment the Customer accepts the offer of the VKB FSC Europe, which is the moment on which the Customer completes the order process.
5.2. The VKB FSC Europe will subsequently confirm the receipt of the acceptance of the offer by e-mail.
6.1. The Customer may only use the payment methods specified in the order process. The VKB FSC Europe is free in its choice of payment methods offered on the Webshop. These payment methods may change from time to time.
- Implementation of the Agreement
7.1. As soon as the VKB FSC Europe has received the order, the VKB FSC Europe will send the ordered product to the Customer as soon as possible.
7.2. Ordered items will be shipped within 14 days unless it is specified on the product page otherwise.
7.3. In the event that the VKB FSC Europe is unable to ship the ordered products within the term indicated above, the VKB FSC Europe will inform Customer thereof. In that event Customer may either accept a new delivery date, or terminate the Agreement free of charge.
7.4. Customer must inspect the products immediately upon receipt. In the event of any defects, Customer must notify the VKB FSC Europe in writing within three days, preferably accompanied a digital photograph. See also Article 8 (Warranty and conformity).
7.5. Once the items have been delivered to the specified delivery address, the risk is transferred to the Customer.
- Right of withdrawal / return option
8.1. This Article 8 only applies to those Customer who make their purchase as a consumer, and not to Customers who act in a professional capacity, or as a representative of a company or other entity.
8.2. The Customer may take the purchased item out of packaging in order to inspect the item.
8.3.The Customer has the right to terminate the Agreement with the VKB FSC Europe within 14 calendar days upon receipt of the product (the “cooling off period”), without the need to state any reason for the termination. The period begins on the day after the Customer has received the product at the delivery address indicated in the order process. In the event that the Customer has ordered several products in one single order, the period shall run as of the date on which he or she has received the final product.
8.4. The Customer may terminate the Agreement, within the cooling-off period:
- either by reporting through ticketing system https://vkbfsceurope.freshdesk.com/support/home;
- or by reporting via email email@example.com
8.5. The VKB FSC Europe will confirm the receipt of such notification. Upon communication of the termination, the Customer is granted 14 days to return the product.
8.6. At his or her option, the Customer may also return the item within the 14-day cooling off period together with the printed and return form filled out with the data mentioned therein.
8.7. The products should be returned to the address mentioned by VKB FSC Europe representative in the Netherlands.
8.8. The VKB FSC Europe will reimburse the purchase price and the original shipping costs to the Customer as soon as possible but no later than 14 days after receipt of the returned items. In case only part of the order is returned the shippingcost will not be refunded. The VKB FSC Europe will use the same payment method as the method used by the Customer in the ordering process. The shipping costs of the return shipment are borne by the Customer.
- Warranty; complaints
9.1. The VKB FSC Europe guarantees that all products offered in the Webshop meet the specifications stated in the offer, the reasonable requirements of quality and usefulness, and that they meet legal provisions and government regulations in force on the date of the conclusion of the Agreement.
9.2. Should the Customer have a complaint about a product and/or about other aspects of the service of the VKB FSC Europe, the Customer can submit such a complaint to the VKB FSC Europe via ticketing system or by email.
9.3.The VKB FSC Europe strives to respond to any such complaint as soon as possible, but in any event within 30 days of receipt of the complaint.
- Further Provisions
11.1. The Agreement and these Terms are governed by Dutch law.
11.2. Unless provided otherwise by mandatory law, any disputes that may arise from the Agreement will be submitted to the competent Dutch court in the district of Utrecht.
11.3. In this Agreement, “in writing” includes communication by e-mail, provided that the identity of the sender is sufficiently clear.