Dear customers,
Our email notification provider recently experienced a major outage after a fire at the datacenter they were using. As a result, parts of their infrastructure became unavailable.
This affected our store in two ways:
- the checkout process became slower than usual;
- some automated emails, such as order confirmations and password reset messages, may not have been delivered.
In some cases, customers could also see an error message during checkout. However, in most situations the payment and order were actually processed successfully despite the error being displayed. Unfortunately, we also had a small number of orders that genuinely failed during this period.
We have now migrated all store email notifications to a different provider, and the issue has been resolved.
We apologize for the inconvenience. This incident made it clear that stronger redundancy and reliability are essential for transactional email services, and we have taken steps to improve this going forward.
Best regards,
Team VKB FSC Europe
